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If you’re not receiving emails from Instagram — such as password reset links or verification codes — the issue is often that Instagram (via Meta) has stopped delivering emails to your address. This can happen if there were previous delivery failures. The fix is to re-verify your email through Facebook, which reactivates it in Meta’s system.

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How to fix it

1

Open your Facebook settings

Log in to your Facebook account and go to Settings & Privacy then Settings.
2

Go to Security and Login

In the left-hand menu, click Security and Login.
3

Enable login alerts

Find the section called Get alerts about unrecognized logins and turn it on.
4

Add your email address

Add the email address you use for Instagram — the one that isn’t receiving emails. Facebook will send a confirmation email to that address.
5

Confirm your email

Open the confirmation email from Facebook and click the verification link.

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Try Instagram again

Once your email is confirmed through Facebook:
  1. Go back to Instagram.
  2. Try requesting a password reset or verification code again.
  3. The email should now arrive as expected.
Why does this work? Instagram and Facebook are both part of Meta and share the same email delivery system. If Meta previously flagged your email address due to delivery issues, it may have stopped sending emails to it entirely. Confirming your email through Facebook tells Meta the address is valid and reactivates email delivery across both platforms.